Account Managers act as client advocates and work with the internal departments to ensure that client needs are understood and satisfied.  He/She may assist with marking sales, handling client complaints, collecting and analyzing data, and improving the overall customer experience. 

Account Managers will act as a point of contact for the clients. It is required to build long-lasting, mutually beneficial relationships with the contacts, always striving to find the products which best fit the individual needs of the client.  He/She also aids internal departments by collecting information, such as sales leads or testimonials, assisting in the processing and analysis of client and complaints, and identifying industry trends. 

Account Managers should have exceptional communication, computer, and problem-solving skills, be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients.

1. Communicating with clients to understand their needs and explain product value.
2. Building relationships with clients based on trust and respect.
3. Collaborating with internal departments to facilitate client need fulfillment.
4. Collecting and analyzing data to learn more about consumer behavior.
5. Keeping accurate records pertaining to inventory and account notes.
6. Maintaining updated knowledge of company products and services.
7. Resolving complaints and preventing additional issues by improving processes.
8. Identifying industry trends.
9. Acting as a client advocate with a focus on improving the buyer experience.
10. Understand key marketing performance metrics and tracking tools to provide market research, forecasts, competitive analyses, campaign results, and consumer trends in order to translate results into actionable insights for the marketing team

1. Bachelor’s degree in sales, communications, or related field.
2. Fluent English, Mandarin and Cantonese speaking in both written and oral speak
3. Exceptional verbal and written communication skills.
4. Ability to collect, track, and analyze large amounts of data.
5. Adaptability and strong problem-solving skills.
6. Excellent active listening skills.
7. Ability to build rapport and collaborate with others within the company and externally.
8. Understanding of consumer behaviors and industry trends.
9. Extensive, accurate product knowledge.

1. Dependability – Job requires being reliable, responsible, and dependable, and fulfilling obligations
   Attention to Detail – Job requires being careful about detail and thorough in completing work tasks
   Cooperation – Job required being pleasant with others on the job and displaying a good-natured, cooperative attitude
   Integrity – Job requires being honest and ethical
   Leadership – Job requires a willingness to lead, take charge, and offer opinions and direction

1. More education or experience may be preferred
2. Strong in Microsoft Office.
3. Working in IT media studies or marketing may be preferred.
   Familiarity with a number of IT field concepts, procedures, and practices

Base in Hong Kong / Macau/ Thailand / Japan